Waystead Learning — Terms of Sale

DRAFT for review — not yet published. Prepared 20 August 2026.

Status notes for Ron (delete before publishing):

1. Entity placeholders. Marked `[ENTITY]` throughout. Until Waystead Ltd is incorporated, the trader is you personally (sole trader). On incorporation, replace with: "Waystead Ltd, a company registered in England and Wales (company number [NUMBER]), registered office [ADDRESS]." Trading-name style: "Waystead Learning is a trading name of [ENTITY]."
2. VAT placeholder. §6 is written for an unregistered seller (no VAT charged or shown). If the accountant advises registration, swap in the alternative paragraph provided.
3. This is a careful draft, not legal advice. It is grounded in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015, and current (2026) UK guidance — but a solicitor or your accountant's legal partner should read it once before go-live. The consumer-rights sections (§§9–11) state statutory rights and must never be weakened.
4. The Refund Policy (§10) also needs to exist as its own page at `/legal/refund` — Slice C/E can render it from the same source.

1. Who we are and how to contact us

Waystead Learning ("we", "us") is a trading name of [ENTITY].

• Website: learning.waystead.co.uk
• Email: [hello@waystead.co.uk]
• Postal address: [ADDRESS — a service address is fine]

We sell downloadable practice materials for 11+ English preparation ("Materials"): reading-comprehension papers, grammar exercises, and similar study resources, supplied as PDF files.

These Terms apply to every purchase from this website. Please read them before buying. By placing an order you agree to them. We recommend saving a copy — and we will email you a copy of the key terms with your order confirmation.

2. Definitions

• "Materials" — the digital content (PDF files) you purchase or download from us, including question booklets, answer keys and any accompanying documents.
• "Order" — your purchase of Materials through our checkout.
• "Account" — the customer area of our website where your purchased Materials are available to download.
• "Consumer" — an individual buying wholly or mainly for personal use (not for business purposes).

3. About the Materials

1. Each product page describes what the product contains (for example, a question booklet and an answer key), the year range it is aimed at, and its price. What the product page lists as contents is what you will receive.
2. The Materials are practice resources written to reflect the style of UK 11+ English assessments. They are original works. They are not past papers, and they are not produced, endorsed by, or affiliated with GL Assessment, CEM, ISEB, any school, or any examination body.
3. No outcome is promised. The Materials support practice and revision. We make no representation that using them will lead to any particular exam result, school place, or level of attainment, and nothing on this website should be read as such a promise.
4. Answer keys and marking guidance are written for parents/guardians marking at home. Some open questions have more than one acceptable answer; the guidance says so where it applies.

4. Placing an order

1. Checkout is provided by Stripe. You do not need an account before buying: you provide an email address at checkout, and we create your Account (or attach the purchase to your existing Account) using that address.
2. Your order is an offer to buy. A contract is formed when payment succeeds and we issue your order confirmation by email.
3. Use an email address you control. Your purchased Materials are delivered to the Account attached to that address; a typo in the email address is the most common cause of "missing" purchases. If you believe you have entered the wrong address, contact us as soon as possible and we will put it right.
4. We may decline or cancel an order where we reasonably suspect fraud, abuse of this website, or a pricing or listing error. If we cancel after you have paid, we will refund you in full.
5. These Terms and all sales are in English, and prices are in pounds sterling (GBP). We currently sell to customers in the United Kingdom.

5. Price and payment

1. The price is the price shown on the product page at the time you order. Prices include everything you pay — there are no additional delivery or processing charges for digital delivery.
2. Payment is taken at the time of order by Stripe. We accept the payment methods Stripe offers at checkout. We never see or store your card details.
3. If a product is obviously mispriced (for example, a pricing error we could not reasonably have intended), we may cancel the order and refund you rather than supply at the erroneous price.

6. VAT

(Current version — unregistered seller): We are not currently registered for VAT, so no VAT is charged and prices do not include VAT.

(Alternative — swap in if the accountant advises registration): Prices shown include VAT at the applicable UK rate. Our VAT registration number is [NUMBER]. Your order confirmation acts as your VAT receipt and shows the VAT element.

7. Delivery of digital content

1. Materials are delivered immediately after successful payment (subject to your consent in §9): your files become available in your Account, and we email you a confirmation with a link to your downloads.
2. Your purchased Materials stay in your Account permanently — you can re-download them at any time. There is no download limit and no expiry on paid purchases.
3. Files are supplied as PDF documents, formatted for A4 printing. You will need a PDF reader (such as the free Adobe Acrobat Reader, or your device's built-in viewer) and, if you wish to print, access to a printer. We do not supply printed copies.
4. If delivery fails — you have paid but cannot see your files — contact us at [hello@waystead.co.uk] with your order reference (it looks like WL-2026-0123) and we will fix it promptly. An email delivery problem never cancels your purchase: your entitlement is recorded independently of the email.

8. Your licence to use the Materials

1. When you buy, you are buying a licence to use the Materials, not ownership of them. We (or our licensors) keep all copyright and other intellectual-property rights.
2. What you may do: download, store, view and print the Materials for use within your own household — including repeated printing for your own child or children, and personal use by a tutor working with your child in your household.
3. What you may not do:
   • share, email, upload, resell, or otherwise distribute the files or printed copies outside your household;
   • post the Materials (in whole or part) to any website, forum, chat group, school portal or file-sharing service;
   • use the Materials for commercial tutoring with multiple families, in schools, or in any group setting, without a separate licence from us (contact us — school and tutor licences may be available);
   • remove or alter any copyright notice, reference code, or identifying mark;
   • use the Materials to train, fine-tune, or evaluate any machine-learning system.
4. Each purchased PDF is stamped with the buyer's email address. This protects honest customers: if a file appears somewhere it should not, we can identify the source. Please treat your downloads accordingly.
5. If you materially breach this licence we may suspend or withdraw access to your Account, without affecting your statutory rights in respect of what you have already bought.

9. Your right to cancel — and why it usually will not apply

This section implements the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please read it: it explains the one respect in which buying a download differs from buying goods.

1. The starting position. When a consumer buys digital content online, they normally have 14 days from the day the contract is made in which to cancel for any reason and receive a full refund — provided the content has not yet been supplied.
2. The immediate-supply choice you make at checkout. Because our Materials are delivered instantly, our checkout asks you, before payment, to:
   • expressly request that we supply the content immediately, without waiting for the 14-day period to end; and
   • acknowledge that once the supply begins, you lose your statutory right to cancel.

   You give this consent by ticking the consent box at checkout. It is never pre-ticked. If you do not tick it, you cannot complete the purchase (see §9.4 for the alternative).

3. What this means in plain English: once your files are made available to you, the 14-day change-of-mind right no longer applies to that purchase. This is the standard lawful basis on which download shops deliver instantly, and it is the trade-off for immediate access.
4. If you would rather keep the cancellation right, do not complete the checkout — instead contact us at [hello@waystead.co.uk] and we can take your order manually with supply deferred until the 14-day period has expired. (In practice nobody wants this, but the choice is yours and we state it plainly.)
5. Where the right survives. If, due to an error, supply does not in fact begin (you paid but no content was made available to you), your 14-day cancellation right remains intact, and on cancellation we will refund you in full within 14 days of your telling us.
6. How to cancel where a right to cancel exists: email us with a clear statement that you wish to cancel, quoting your order reference. You may (but need not) use the model cancellation form in the Schedule at the end of these Terms.
7. Nothing in this section affects your rights in respect of faulty content (§11) — those rights are separate, and they last well beyond 14 days.

10. Refund policy

1. Statutory refunds (faulty content, non-delivery, or a valid cancellation under §9) are always honoured in full, within 14 days, to the original payment method.
2. Goodwill refunds. Even where the change-of-mind right has been waived under §9, we want you to be a happy customer. If you bought the wrong paper by mistake (for example, a duplicate of one you already own), or the product genuinely is not what the product page described, contact us within 30 days of purchase and we will put it right — by exchange, credit, or refund at our reasonable discretion. Goodwill refunds are a promise of attitude, not a contractual entitlement, and we may decline where we see a pattern of abuse.
3. Refunds do not remove your files. If we refund you, your downloads remain available. We ask you, in fairness, to delete your copies if you have been refunded for a purchase you no longer want.
4. To request any refund: email [hello@waystead.co.uk] with your order reference and a sentence on what went wrong.

11. If the content is faulty — your Consumer Rights Act 2015 rights

1. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. These rights are yours by law; nothing in these Terms reduces them, and they apply regardless of §9.
2. If Materials you buy are faulty — for example, a file that will not open, pages missing, a paper materially different from its description, or an answer key that does not match its booklet — you are entitled first to a repair or replacement (we will supply a corrected file), and if we cannot do that within a reasonable time and without significant inconvenience, to a price reduction or refund.
3. An individual debatable answer in a mark scheme is not of itself a "fault" — practice materials at this level sometimes admit more than one defensible answer, and our marking guidance says so where it applies. But if you believe a question or answer is genuinely wrong, tell us: we check every report, we correct real errors, and we supply corrected files to every affected customer free of charge.
4. If our digital content damages your device or other digital content, and we failed to use reasonable care and skill, you may be entitled to a remedy under the Act. (Our files are standard PDFs; this is included for completeness.)

12. Accounts and access

1. Your Account is accessed by email sign-in. Keep access to that email address secure: anyone who controls the email controls the downloads.
2. We may suspend Accounts used in breach of §8 (licence) or for fraud. Suspension does not affect statutory rights in past purchases.
3. We intend your downloads to be available indefinitely. If we ever discontinue the website, we will give reasonable notice by email so you can download your Materials first.

13. Our liability

1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded — including your statutory rights under the Consumer Rights Act 2015.
2. Subject to that, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or of our failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, and we supply the Materials for domestic and private use only — if you use them for commercial purposes (which §8 does not permit), we have no liability to you for business losses.
3. Our total liability to you in connection with any purchase is limited to the price you paid for that purchase, except where clause 13.1 applies.
4. We are not responsible for problems caused by your equipment, software, or internet connection, or for printing costs.

14. Personal data

We use your data (email address, order details) to deliver your purchase, operate your Account, and meet our legal obligations. Payment is processed by Stripe, whose own privacy terms apply to the payment itself. For full details, see our Privacy Policy at [/legal/privacy]. We do not sell your data, and we do not add you to marketing lists without your consent.

15. Events outside our control

We are not liable for delay or failure caused by events outside our reasonable control (for example, failure of our hosting or payment providers). If such an event affects your order, we will restore delivery as soon as we reasonably can, and if we cannot within a reasonable time, you may cancel and receive a refund of anything paid for undelivered content.

16. General

1. Changes to these Terms. We may update these Terms from time to time. The Terms that apply to your purchase are the ones in force when you ordered; changes are not retrospective.
2. Transfer. We may transfer our rights and obligations under these Terms to another organisation (for example, on incorporation of, or transfer of the business to, Waystead Ltd). Your rights are not affected, and we will tell you on the website or by email.
3. Severability. If any part of these Terms is found unlawful or unenforceable, the rest continues in force.
4. No waiver. If we do not immediately enforce a right under these Terms, we can still enforce it later.
5. Third parties. These Terms are between you and us; no one else has rights under them.

17. Complaints, governing law and disputes

1. If something goes wrong, contact us first at [hello@waystead.co.uk] — most problems are fixed within a day or two.
2. These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction — except that if you live in Scotland or Northern Ireland, you may also bring proceedings, and rely on the consumer protections, of your home nation.
3. You may also find guidance from Citizens Advice (citizensadvice.org.uk) on your consumer rights.

Schedule — Model Cancellation Form

(Complete and return this form only if a right to cancel exists — see §9 — and you wish to cancel.)

To: Waystead Learning, [ADDRESS] / [hello@waystead.co.uk]

I hereby give notice that I cancel my contract for the supply of the following digital content: [product name]

Ordered on: [date] — Order reference: [WL-2026-____]

Name of consumer: ______________

Address of consumer: ______________

Signature (only if this form is notified on paper): ______________

Date: ______________

Last updated: [DATE]. Waystead Learning is a trading name of [ENTITY].